Returns and refunds

OpteLux Return Policy | Easy Returns & Eyewear Exchanges

We want you to love your new glasses, and our return policy is designed to make that easy. At OpteLux, every frame is crafted with precision and care, and our goal is simple: to ensure your experience stays smooth, transparent, and worry-free.

Easy Returns

Our return policy allows returns and exchanges within 30 days of delivery. Items must be in like-new condition, unused, and include the original case, cleaning cloth, and packaging. Every return is carefully inspected by our Quality Team before approval, so you can shop with confidence.

Items That Cannot Be Returned

, Custom-made lenses (including prescription or tinted).
, Products showing wear, scratches, or damage not caused by manufacturing or shipping.
If your order arrives damaged or incorrect, please contact us immediately, we’ll fix it fast under our dedicated return and exchange policy.

How to Request a Return or Exchange

1. Prepare your order number and a short note describing the issue.
2. Email: optelux@optelux.com
3. We’ll send you a Return Merchandise Authorization (RMA) and simple step-by-step instructions.
4. Once approved, please ship your item back within 7 days using a tracked delivery service.

Refund Process

Once your returned item is received and verified, refunds are processed within 7 business days. You may choose to receive your refund through your original payment method or as store credit for future purchases. Gift cards and promotional items are non-refundable under this return policy.

Exchanges Made Simple

Need a different color or model? No problem. You can request an exchange within 14 days of delivery. If the new item costs more, you only pay the difference, no hidden fees, no stress.

Warranty & Lens Care

, Frame Warranty: 12 months covering manufacturing defects.
, Lens Coating Warranty: 6 months for anti-reflective, blue-light, or hard coatings.
, Precision Promise: Always double-check your prescription and PD (pupillary distance) before ordering for perfect vision and comfort.

Shipping Responsibility

, Defective or incorrect items: Return shipping covered by OpteLux.
, Change of mind: Return shipping paid by the customer.
, International returns: Mark parcels as “Return, No Commercial Value.” Customs duties and taxes are non-refundable.

Reporting Damaged or Defective Items

If your glasses arrive damaged or faulty, please report it within 7 days of delivery with clear photos to optelux@optelux.com. Our support team will arrange a replacement or refund quickly, no hassle, no delay.

Packaging Guidelines

To protect your eyewear during return transit:
, Use the original OpteLux box and protective materials.
, Include all accessories (case, cloth, cards).
, Items returned without full packaging may not qualify for a full refund.

Contact Us

OpteLux Customer Care
Business-Class Eyewear Division
Room 1705,Building 1,No.20,Xinghuo Road,Jiangbei New District,Nanjing

Email: optelux@optelux.com
Service Hours: 24-hour (Monday, Sunday)

Legal & Compliance

This return policy follows all consumer protection laws and does not affect your statutory rights. At OpteLux, we believe in clear communication, honest service, and a premium eyewear experience from start to finish.