Questions and answers
Orders, delivery, returns, payment and lenses. Something else? Write to optelux@optelux.com.
Do I need to pay shipping fees for online store orders?
Orders over $199 qualify for free shipping. Orders below $199 will be charged actual shipping costs.
How long does delivery take?
Standard orders (without custom lenses): Processed within 2-4 business days.
Custom lenses / special orders: Require 5-8 business days for processing.
Delivery time varies by region (approximately 7-15 days).
During holidays or stock adjustments, delays may occur. An estimated delivery time will be emailed after shipment.
What should I do if I receive a damaged or incorrect product?
Please contact customer service within 48 hours of receipt and provide:
1. Order number
2. Clear photos of the damaged/incorrect item
3. Proof of original packaging condition
Standard frames/sunglasses: We will resend a new product or issue a full refund free of charge, including shipping costs.
Custom lenses: If the error is due to craftsmanship, we will remake them at no cost. Non-quality-related issues are not eligible for return or exchange.
How can I pay?
With PayPal or a debit or credit card. You check out as a guest with your e-mail address; no account or password is needed.
Can I return my frame?
Yes, frames can be returned within 30 days. See the return policy, also for lenses.
Where are the lenses from?
Our lenses are designed in Japan and France and made in Asia and France.
How do I know a frame fits me?
Each frame page lists the PD range it fits. Measure your PD and face with your camera in the VisionCraft Center; the result is an estimate, and the PD your optician measured stays the reference.
Is there an offer?
Yes: 25% off your first order.