Welcome to the OpteLux FAQ — your complete guide to shopping, payment, and eyewear support.
At OpteLux, we’ve gathered answers to your most common questions about orders, delivery, returns, and lenses, all in one easy-to-browse place. Whether you’re new to our premium eyewear or a returning customer, this page helps you find what you need quickly and confidently.

FAQ

Orders over $199 qualify for free shipping. Orders below $199 will be charged actual shipping costs. 

Standard orders (without custom lenses): Processed within 2-4 business days.
Custom lenses / special orders: Require 5-8 business days for processing.
Delivery time varies by region (approximately 7-15 days).
During holidays or stock adjustments, delays may occur. An estimated delivery time will be emailed after shipment.

– Order confirmation: A confirmation email with order details will be sent within 1 hour of payment.   
– Stock and payment verification: The system automatically checks inventory and payment. If an item is out of stock, we will contact you within 6 hours to discuss solutions.   
– Production and preparation: Standard glasses take 2-4 business days for preparation, while custom lenses require 5-8 business days for processing.   
– Shipping notification: Once shipped, you will receive an email with a tracking number for real-time logistics updates.   
– Delivery and after-sales: If issues arise after receipt, please contact customer service within 30 days. 

Yes. An electronic invoice will be automatically sent to your registered email within 48 hours of order completion. It will include product details, amounts, and taxes. 

Yes. We provide a one-year warranty covering manufacturing defects in frames and lenses, including materials and workmanship.
Warranty does not cover:
– Scratches caused by mishandling
– Damage from accidents (broken lenses or frames)
– Normal wear and tear

Credit/debit card payments: Authorized and charged immediately upon order. If canceled, refunds will be issued within 1-3 business days.
Custom products: Some special custom orders may require two-stage payment (deposit + balance). Details will be provided in the order confirmation email.

A wishlist is your personal eyewear collection tool that allows you to:
– Save your favorite frames, lenses, or sets for future comparison or purchase.
– Set stock and price alerts to be notified when popular styles are restocked.
– Share your wishlist with friends and family to communicate your eyewear preferences.
You can add products to your wishlist by clicking “Add to Wishlist” on the product detail page.

Please contact customer service within 48 hours of receipt and provide:
1. Order number
2. Clear photos of the damaged/incorrect item
3. Proof of original packaging condition

– Standard frames/sunglasses: We will resend a new product or issue a full refund free of charge, including shipping costs.
– Custom lenses: If the error is due to craftsmanship, we will remake them at no cost. Non-quality-related issues are not eligible for return or exchange.

– Unshipped orders: Orders can be canceled or modified (address/style) within 24 hours free of charge, via customer service email or order page.
– Processed orders: If items are already in production (especially custom lenses), they cannot be changed or returned.
We recommend confirming your order details promptly, as custom products have stricter cancellation policies due to personalization.

Package tracking is a service that allows real-time monitoring of logistics:
– After shipping, you will receive a unique tracking number visible on the “My Orders” page.
– Supports map-based tracking with real-time location, estimated delivery time, and courier details.
– Automatic email updates for key milestones (sorting, out for delivery) and immediate notifications in case of exceptions (delays).